Refund policy

Your happiness is our priority.

If you are not completely satisfied with your purchase, you may return or exchange most items within 7 days of delivery.

How to return:

1. Email us at jonesheartgifts@gmail.com with your order number and reason for return.

2. We’ll provide instructions for returning your item.

Please note:

• Items must be unused and in original packaging

• Personalised items cannot be returned unless faulty

Once we receive your return, we will process a refund or exchange as quickly as possible.